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Winning Poker Network Upgrades Software in Multiple Phases

Posted on by Roy Smith

Americas Cardroom DownThe USA-friendly Winning Poker Network (WPN) rolled out a software update on Monday, May 20 that continues to be a work in progress toward completion.

Home to Americas Cardroom and Black Chip Poker, WPN announced the revamp as a multi-phase project. The upgrade has resulted in a number of services being temporarily interrupted, with no indication as to when the entire software update may be finished.

However, periodic updates are being posted on social media, allowing players to keep informed regarding the progress being made.

Downtime Extended

The software revamp totally shut down operations at WPN for quite some time on May 20. It was initially believed that 10 hours of down time would be enough.

When 3:00 p.m. rolled around, the network still wasn’t up and running. Posts on the ACR Twitter page informed players of repeated delays, with the network finally back online late Monday night.

Players were reporting a multitude of problems such as being unable to log in or not being able to see their account balances. The upgrade was clearly not working properly, causing WPN technicians to go back to the drawing board.

On Tuesday, May 22, the US-facing sites were up and running again, with glitches still being worked out. Those initial bugs included no tournament play, with only cash games and Jackpot Poker available.

Also inoperable for a spell were deposit and withdrawal capabilities, but those services have since been restored. There are several functions or services that haven’t been restored and ACR pointed to a posting on their website that detailed some of the issues involved.

Today there seems to be some more down time again:

Their latest tweets are getting shorter now:

Issues at Hand

Among the affected services are: player balances that may not appear right away, taking 10 to 15 seconds to show up; the inability to make player to player money transfers; new players unable to register; sports betting and casino play temporarily disabled with all funds moved to the poker side of player accounts.

The casino and sportsbook will re-open at some time in the near future. No date has yet been announced for resumption.

There are additional services or features still being ironed out including transferring player points and rewards to the new software, as well as points being displayed for the Beast and Sit & Crush Leaderboards. All player rewards, leaderboard races, and previous registrations to future events like The Venom remain in play even though the data may not be available for all to see just yet.

The “Remember Password” function while logging on was inoperable at first, but that glitch has since been fixed. What hasn’t and will never be fixed and is sure to anger a number of players is that notes made on opposing players are completely wiped out and gone.

Speak Your Mind

WPN is asking for player feedback on the software revamp, so this is an opportunity to let ACR and BCP know how you feel. Keep in mind that the upgrade was scheduled to be done in phases and over a period of time and that everything won’t be functional for awhile.

With a new policy focusing on transparency and player feedback that includes a war on poker bots that has seen a number of nefarious accounts banned and affected players receiving refunds, WPN seems to be aiming for greater status and popularity with regard to attracting players. One might say that a software upgrade falls in line with that strategy.

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